Part I. Why you need to have that difficult conversation
The conversation can change your life
The benefits of a good conversation
Part II. The essentials of a good conversation
Be clear about "you" and "I"
Use the formula, when you do "a," I feel "b"
Apologize for your part in the problem
Differentiate between forgiving and trusting
Part III. Seeing how it's done
Telling people what you want
Making someone aware of something
Dealing with counterattack and other problems
Part IV. Getting ready to have the conversation
Why you need to get ready
Part V. Having the conversation with people in your life
With someone you're dating
With people in authority.
